The worldwide market for customer service outsourcing is set to grow from $8.4 billion (in 2004) to $12.2 billion in 2007. And the adoption of offshore call center outsourcing by the US and other high cost locations is going mainstream.

India and the Philippines continue to dominate as offshore destinations, with nearly 250,000 new agent positions expected to be added through 2009. But other excellent locations, including Malaysia, South Africa and the Caribbean will give these countries a run for their money in terms of offshore call center spending.

As call center outsourcing continues to experience substantial growth, the complexity of work being undertaken continues to grow. But the ability of each call center agent to continue to relate to the consumer on a cultural level remains the most important ingredient for success.

Practical Outsourcing

Practical Outsourcing assists companies to select the best offshore call center solution.

The Company was founded by Paul S. Maxwell, who serves as its President and CEO. Paul is a consultant to the call center industry, both offshore and domestically. He holds B.S. and M.B.A. degrees from the University of Iowa.

Inbound
Inbound Customer Service
Inquiries handling (Products & Services, Offers & Promotions, Account Balances & Billing, etc.)
Helpdesk / Technical Support
Sales Acquisition
Inbound Sales & Sales Support
Inbound DRTV Sales
Account Activation
Data/Order Entry
Payment Authorization
Reservations, Catalogue & On-line Order Entries
Complaints handling
Class, Seminar & Event Registration
Overflow Support

Outbound
Telemarketing
Lead Generation
Debt Collection
Appointment Setting
List Cleaning
Database Updates
Mall Follow Up
Market Research
Customer Satisfaction & Brand Loyalty Surveys
Trade Show Follow Up
Dealer Location
Political Messages
Customer Service Follow Up
Third Party Verification
Up-sells
Cross Promotions
Courtesy Calls
Welcome Calls

Business Beanstalk 

Business Beanstalk specializes in providing contact center solutions for Small and Medium sized businesses. We offer inbound customer support and order taking, as well as outbound appointment setting, telemarketing and telesales. We are confident that we can provide the full house call center support your company needs to increase your business.

Our call agents and management have previously worked for the biggest names and clients in the industry – Citibank, IBM, Oracle, Dell, SBC, Yahoo!, Expedia, Linksys, Sykes, and Convergys, to name a few.

Our staff consists of highly seasoned telemarketing veterans, including some with medical experience and even medical degrees. Without a doubt our agents are more than qualified to give your company professional representation. Our core company Doctor Dictate, first started as a Medical Transcription and Medical records company. To boost sales, we experimented using telemarketing to expand market share. This has proven to be a wise decison as we evolved into a full service call center.

Performance Telemarketing 

Performance Telemarketing is a Call Center Outsourcing Consulting Company that provides NO CHARGE Agency Identification & Selection for the following services:

• Inbound Call Center Services (Ordertaking, Sales, Customer Service, Tech Support, Lead Generation, etc...)
• Outbound Call Center Services (Sales, Lead Generation, Appointment Setting, Lead Qualification, Market Research, etc...)
• Interactive Services (VoiceCasting, IVR, Blast Messaging, etc...)
• Business Process Outsourcing (BPO) - (Data Entry, Transcription, Online Research, etc...)
• On-Shore and Off-Shore Call Center Outsourcing
• Television Response Outsourcing
• Technical Support, Help Desk, & Customer Service Outsourcing
• Third Party Verification Services (Telecom)

PTI assists businesses of ALL SIZES to increase the profitability of their Call Center or BPO operations by OUTSOURCING to quality agencies in North America and throughout the world (i.e. India, The Philippines, Pakistan, Central America, etc).  We serve clients in virtually every industry including:

• Mortgage
• Business to Business Marketers
• Business to Consumer Marketers
• Publishing (Newspaper, Magazine & Internet)
• Direct Response (Television and Mail)
• Telecommunications (Wireless, Local & LD)
• Real Estate
• Financial Services (Credit Card, Insurance, Investments, etc)
• High Tech (Sales, Lead Gen, & Technical Support)
• Market Research and Advertising
• Business Equipment
• Health Care
• Non-Profit Fundraising
• Business and Consumer Services

ePacific Global

Philippine call center telemarketing specialists offering an inbound and outbound telemarketing services, offshore outsourcing, call center management and 24 hours customer support. Philippine's leading contact center and call center telesales.

http://www.epacificglobal.com

Epixtar

Epixtar International Contact Center Group, Ltd is a business process outsourcing (BPO) company - aggregating contact center capacity and robust telephony infrastructure to deliver comprehensive, turnkey services to the enterprise market. From campaign design through ongoing management, Epixtar delivers value-driven, creative outsourcing solutions for the customer relationship management (CRM) and telesales initiatives of third-party companies. Companies use Epixtar's marketing expertise and well-trained personnel to acquire, support, and enhance the customer experience, reduce costs and generate top-line revenue. Epixtar’s corporate headquarters is in Miami, Florida and it currently maintains two contact centers in Manila, Philippines, with developmental plans to expand to additional centers over the next 24 months.

eTelecare 

eTelecare Global Solutions is a leader in the contact center industry.  Our vision to be World Class Worldwide means we provide superior value for our clients across our global footprint.  By Investing to Outperform, we deliver results for our clients, whether we are providing services in the U.S. or offshore.  With 11 centers across 2 continents eTelecare Global Solutions offers an unparalleled range of cost and location options across a broad range of services and industries.

SOLUTIONS

Customer Service and Support: We deliver customer satisfaction
Technical Support / Warranty: Leading first-call resolution rates
Sales and Customer Retention: Experience higher conversion rates
Marketing Surveys and Research: Higher quality data at lower cost

People Support

PeopleSupport provides offshore business process outsourcing, or BPO, services from our outsourcing centers in the Philippines.

In our customer management business, PeopleSupport offers our clients and their customers a wide range of specialized solutions, including customer care, inbound sales, technical support and direct response sales services using over 5,000 professionals in the Philippines. We provide these solutions through multiple communications channels, including telephone, e-mail, live web chat and Internet self-help applications. We service U.S.-based clients in a variety of industries, including travel and hospitality, technology, telecommunications, retail, consumer products and financial services.

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